Passenger Service Rep

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Job description

Essential Functions:

Serve customers in a courteous, efficient, friendly, and professional manner. Promote and sell air travel to the traveling public. Provide assistance with passenger check-in and successfully interpret government rules and requirements for domestic and international travel.

Check-in passengers by reviewing the customer's information to determine destination, flight number, date of departure, documents needed, etc. This includes awareness of security requirements for all passenger types
Reconstruct fares and itineraries when changes are requested by customer or are necessary due to operational reasons
Visually verify appropriate identification for payment by personal check and write data on check
Place appropriate bag tag on customer's bag(s)
Change stock on automated printers
Read city destination code on electronic or paper ticket
Check-in passengers at arrival/departure gate by reviewing the customer's information to determine destination, flight number, date of departure, etc
Check oversized items to the customer's destination. May involve moving items to a conveyor or other location for pick-up and loading
Provide essential and mandatory announcements to passengers
Operate Electronic Gate Readers (EGRs) during boarding
Ensure compliance around security, ADA and procedural guidelines
Positively handle off-schedule operations caused by inclement weather or mechanical malfunctions while positively influencing a favorable impression of the airline and communicating effectively with passengers
Demonstrate regular, predictable attendance at job location
Exceed PrimeFlight customer service and safety standards
Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal Skills and Oral Communication

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Qualifications:

18 years of age
Reliable transportation
Eligible to work in the United States
Previous experience in the airline business is preferred

Education/Experience:

N/A

Language Ability:

Ability to read and interpret procedural documents such as safety rules, operating and check-in instructions, and procedure manuals. Ability to communicate effectively in English.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Efficient, immediate problem solving and customer service capabilities.

Computer Skills:

Basic Understanding of Computer Applications and Data Entries

Certificates and Licenses:

No Certificates or Licenses required.

Supervisory Responsibilities:

There or no supervisory responsibilities associated with this position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but may become high at various times. Employee must be willing to wear/utilize company-supplied personal protective equipment (hearing protection) to mitigate their noise exposure.

Some work is in an outside environment, with exposure to hot and cold temperatures and inclement weather.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Walk and climb up and down a minimum of 500 stairs daily
Stand for 6-8 hours per shift
Walk, stretch, and bend
Able to work 3 shift and be flexible with all work demands
Lift and carry up to 70 pounds
Be able to work in tight spaces
Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

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