Salesforce Senior Business Analyst

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Job description

Are You Ready to Explore A World of Possibilities?
Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll be supported and surrounded by other professionals as you learn new skills, advance your career, and see the impact of your efforts every day.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Retirement benefits
Paid Time Off and other leave of absence
Flexible/Hybrid Work Arrangements

Why You'll Love This Job:
As a Business Analyst within the Digital Client Experience Team, you will be the central point of contact between the Application Development (AD) team and business process subject matter experts.
You will have the opportunity to work with the business units to gather requirements for new initiatives and enhancements to the applications and technologies which support the digital client experience.
You will also be expected to have a focus on Salesforce.com and related integrations which support customer relationship management (CRM), onboarding and client self service capabilities.

Your Primary Responsibilities:

Partner with the business to maximize the use of Salesforce to support a 360-degree view of the client
Enhance Salesforce capabilities to drive support processes across Client Services and Global Operations
Partner with the Application Development team to translate business requirements
Prioritize requests in alignment with business initiatives and Salesforce platform enhancements
Keep up to date with the latest releases and capabilities of Salesforce
Coordinate with stakeholders to provide transparency around the project intake and delivery process
Act as an intermediary between the operational, onboarding and client facing teams to coordinate shared solutions
Play an instrumental role as part of the Client Services organization, in maximizing the value of the tools and improving client experience
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately

**NOTE: The responsibilities of this role are not limited to the details above. **

Talents Needed for Success:

Bachelor's degree or higher
Minimum of 6 years Business/System Analysis experience
3+ years' experience of Salesforce administration experience and/or certifications
Experience with business/system analysis and requirements documentation
Experience/knowledge of business process re-engineering

Additional Qualifications:

Good communication skills with the ability to present non-technical details to a technical audience
Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)

We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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