Certified Medical Assistant - CMA

Our Health Center Locations: Brick, Freehold, Lakewood, Little Egg Harbor, Manahawkin, Manchester and Toms River; with our school-based Wellness Programs located within the Clifton Ave Grade School, Lakewood; and Lakewood High School.

OHI services include family and internal medicine, pediatrics, behavioral health, nutrition, OB/GYN women's health, dental, family planning, specialty care, pharmacies, PrEP, and a STI clinic.

Hours:
Full-time hours are M-F 8:00am- 4:30pm with rotating evening/Saturday shifts (subject to seasonal changes and business/site needs)

Position Summary:

Reporting directly to the Director of Nursing (DON) and the Practice Director the Certified Medical Assistant (CMA) provides patient care under the direction of the CMO and the LPN. The Certified Medical Assistant (CMA) assists with supplies and equipment ordering and is committed to creating a positive team environment while being a good team member.

Responsibilities:

• Escorts patient from waiting room to the exam room. Utilizes the EMR to assign rooms and move the patient accordingly.
• Takes a history of visit and chief complaints and documents in EMR.
• Practice professional attitude and attire at all times, clean and neat uniform, short fingernails, no large jewelry of any type for safety and infection control best practices and not facial piercings.
• Assist nurses in completing new patients admission by obtains patients history for chief complaint, smoking status, depression, reviews allergies, and health guidelines.
• Takes temperature, pulse, blood pressure, respiration rate, height and PHQ2 weight of all patients following the protocol, including pulse oximetry as indicated. Educate patient on taking out the shoes for accurate weight measurement and inspection of feet, especially for diabetic patients
• OB CMA inquires about patients dental needs and assist the patient to set up a dental appointment
• As a part of uniform requirement, CMA must wear hand-watch with second hand in order to provide safe and quality patient care and obtain accurate vital signs
• Reviews level of pain with patient and documents all vital signs in patient's chart in the EMR.
• Performs dipstick Urinalysis, pregnancy tests (OB), vision and hearing Head circumference, (Pediatrics). Documents all findings in patient's chart in EMR. Collaborate with provider, and nurse for further follow up on any tests as needed based on a patient's result
• Administers vaccines according to policy using two identifiers, providing proper vaccine information sheets to patients and accurately documents information in the chart overview in EMR.
• Assist nurses to maintain an accurate, and daily temperature log for refrigerator thermometer to assure vaccine and medication safety. Update the log on a monthly basis, file the log for previous month and send a copy to DON by 5 th of each month
• CMA assists nurses in cleaning the refrigerator on a monthly basis, and maintain an up-to-date refrigerator cleaning log
• Pediatric CMA's assist nurses in entering appropriate patient data in NJIIS Registry, and provide patients/guardians with vaccine side effect education booklet as per NJ State requirement.
• CMA may assist nurses in returning telephone calls flagged from call center in a timely manner
• Translates for the provider and other clinical staff as needed, or assists with the language line.
• Keeps patient flow to the provider constant, attending to the provider's needs for assistance and supplies as required, as indicated by feedback.
• Prepares patient exam rooms, patients for exams, and assists providers during exams and procedures as requested.
• Follows standard precautions when administering patient care, and adheres to techniques outlined in OHI Infection Control Policy at all times.
• Cleans and disinfects exam room tables and equipment after each patient, and prepares room for next patient.
• Discharges patient and places on true recall list as requested or schedules next appointment as necessary (ob)
• Calls patients to confirm OB appointments and patients that are No Shows.
• Call No Show patients within 30 minutes after the appointment is missed, assist patient with re-scheduling the appointment and document accordingly
• Maintains logs for all medical devices and keep organized in books as designated in each department.
• Requests referrals and gives patient contact, prescription, x-ray or lab requisitions ensuring process is complete.
• Provides for patient's privacy, cultural sensitivity, comfort, safety and hygiene in a non-judgmental way.
• Identifies all patients using two indicators (name and date of birth) prior to administering care.
• Ensures patient care equipment is clean and properly stored.
• Inventories stock in each department and assist nurses in ordering supplies on a monthly basis or as needed
• Checks supplies for expiration dates as required
• Disinfects and cleans all treatment rooms at the end of each shift.
• Prepares charts for providers for the following day to include labs, x-rays and ultrasounds, consultations, and hospital reports. Document in EMR all objective and subjective findings for provider(s) review.
• Ability to perform venipuncture for routine blood work as/if needed, and explains the procedure to the patient to be performed prior to initiating blood draw.
• Seeks proper assistance with difficult venipuncture or with any concerns or abnormal objective findings.
• Assist nurses with the management of inventory and sterilization of all medical equipment for Obgyn dept.
• Disinfects instruments for ultrasonic cleaning and sterilization after each use in accordance with established infection control policy.
• Assists with maintaining inventory of supplies necessary, in accordance with established par levels indicated for the women's health department.
• Coordinates the delivery/receipt of all instruments and equipment sent for sterilization processing as reflected by instrument log and availability of needed instruments and equipment.
• Maintains and stocks all equipment for all exam rooms and inventory
• Maintains appropriate paperwork for inventory control and reviews orders received for completeness.
• Participates in staff development and educational programs.
• Maintains current CPR certification as evidenced by valid card.
• Attends continuing education and collaborative meetings.
• Orients and trains staff as observed by nursing supervisor or designee.
• Develops and maintains good human relations skills and displays a respectful, caring attitude at all times.
• Accepts constructive criticism as demonstrated by positive behavior changes.
• Introduces self by name to patient/significant others throughout appointment as evidenced by feedback from patients, and as observed.
• Reports all necessary information and/or unusual occurrences in accordance with established policies and procedures, and notifies DON/Practice Director of unusual occurrences as they develop.
• Consistently demonstrates The Code.
• Completes incident reports immediately as per policy in all required situations.
• Reports action of others which have negative impact on patient care.
• Promotes and delivers optimum satisfaction to all patients.
• Completes all mandatory in-services and attends all required meetings.
• May cover any OHI sites as needed.
• Other duties as assigned.

Education:

• Graduate from an accredited medical assistant/medical technologist program.
• Current National Certification as Medical Assistant is required

Other Qualifications:

• Bilingual English/Spanish is required.
• Must have effective people skills.
• Must be computer literate.
• Flexible in schedule to meet the needs of the organization and hours of operation.
• Rotation of sites and weekend shifts required.
• Flexible in transportation and location of various sites as needed.

Benefits:

Paid Time Off (PTO)

Holidays (8)

Health Insurance

Dental Benefits

401(k) + 5% match

Group Term Life Insurance

AFLAC

Flexible Spending Account

Pre-Employment Requirements:

Physical

Criminal Background Checks

Drug Screening

Tuberculosis Screening