Hospital Concierge Professional

---

Job description

Circles is looking for a Hospital Concierge Specialist who loves working with people! This role is perfect for you if you are extroverted and have a passion for providing the highest level of service.

You will provide prompt, courteous and customer-oriented services to patients and visitors. You will make recommendations and offer suggestions, as well as fulfill patient requests to satisfy their needs. This position requires exemplary hospitality skills, knowledge of the local area, and availability to work a flexible schedule including evenings and weekends, hours will vary.

This is a part time position with the following hours:

Tuesdays 10am-6:30pm

Sundays 10am-6:30pm

Every other Saturday 10am-6:30pm

Compensation for this position is $16.00 per hour

Job Responsibilities:

* Provide uncompromising customer service to hospital patients and their visitors by arranging personal and convenience services such as:
* Visit patients via rounds and introducing our program information
* Promote meaningful relationships through engaging and informed conversation with Patients and Visitors via face to face interaction, phone and email
* Track accomplishments and challenges, constantly evaluating the service levels and reports to supervisor
* Coordinate purchases from the gift shop and deliver items to the patients room
* Order food from local restaurants for delivery
* Order flowers and gifts
* Provide driving directions and print maps
* Research local hotel suggestions and make transportation arrangements
* Eligible to become a Notary Public for the State of New Jersey
* Enter all Patient and Visitor requests into a central database
* Project an approachable and professional image at all times
* Maintain a general understanding of events occurring on the property
* Respond to patient and visitor requests in a professional, courteous and timely manner, without exception
* Maintain a clean and organized working environment
* Able to adapt to schedule changes as needed to ensure appropriate staffing of desk

Requirements

* Manage and prioritize multiple tasks daily
* Ability to meet/exceed Productivity and Quality standards
* Excellent Written and Oral Communication Skills
* Ability to adhere to schedule
* Active Listening
* Desire for Continuous Learning
* Flexibility to adapt to changing tasks/priorities
* HS Diploma required

* 2 years of customer service experience; prior front desk, concierge, or other hospitality experience preferred
* Knowledge of MS office, Microsoft Word, Internet searching, and keyboarding
* Strong verbal and written communication and organizational skills as well as the proven ability to provide quality service in a fast-paced environment

Benefits

* 401k
* Paid time off
* $1,000 Sign on bonus paid out after 90-days