Senior Business Analyst

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Job description

Overview

The Senior Business Analyst is an integral member of the Digital Transformation Team. Working in partnership with Business and Technology Teams, the Senior Business Analyst is responsible for understanding business and customer needs and shaping digital solutions to meet those needs.

As a key member of the Digital Transformation Team, the Senior Business Analyst will be responsible for understanding and documenting current state processes and pain points; partnering with the business to define future state processes and experiences; writing relevant user stories and acceptance criteria; and partnering across the organization to deliver digital solutions.

My client is transforming the way it does business they are implementing leading customer relationship management, marketing, service and sales technologies.

Key Responsibilities:

• Lead requirement elicitation and JAD sessions to gather, document and align on business requirements with business and IT partners.
• Evaluate business processes to interpret requirements and uncover opportunities for improvement.
• Document detailed current and future state process flow diagrams.
• Ensure design and technical solutions meet business needs and requirements.
• Hands on experience gathering requirements for Accounts, Contacts, Leads, Campaigns, Reports and Opportunities in Salesforce.
• Prepare requirement level estimates, work break down structure and requirement management plan for waterfall projects.
• Document and own business requirements (BRD), non-functional requirements and use cases.
• Document user stories, detailed acceptance criteria, definition of done for Agile projects.
• Work with developers to successfully implement design into products.
• Understand and analyze data to gather/extract requirements.
• Work closely with QA testers to ensure successful planning of test strategy and test case execution.
• Provide SME support and clarify requirement related queries to development and QA teams.
• Triage and analyses QA and UAT issues/defects.
• Collaborate with project manager/scrum master throughout the project lifecycle to ensure successful delivery.
• Partner with business stakeholders to define and document business cases for new initiatives.
• Manage competing priorities.
• Serve as a liaison between stakeholders and users.
• Perform any other related duties as required or assigned.

Responsibilities:

• A bachelor' s degree in business or related field
• Minimum of 5 years of hands on experience in Business Analysis.
• 8-10 years of experience in IT.
• Hands on experience as a BA for Salesforce (or other CRM) platform.
• Hands on experience in Agile and Waterfall projects.
• Familiarity in project delivery lifecycle (PDLC) practices.
• Strong knowledge of full SDLC and SLC.
• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent oral and written skills.
• Creative and analytical problem solver.
• Proficiency in creating detailed BA artifacts and giving presentations.
• Advanced proficiency in Microsoft applications including Word, Excel, PowerPoint, Visio.
• Experience using Agile development tools such as ServiceNow and/or JIRA.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• A history of leading and supporting successful projects.
• Professional demeanor and ability to interact comfortably with all levels of staff, vendors and third parties.
• Experience in cross-organizational collaboration and integration.

PREFERRED QUALIFICATIONS

• 8+ years of experience in Business Analysis.
• Master' s degree in business or related field.
• Robust Salesforce knowledge across various modules such Pardot, Financial Services Cloud, Einstein.
• Retail and Commercial banking (Deposits and Loans) domain experience.
• Experience on any Fiserv core banking applications.
• Familiarity with user experience design and/or design thinking concepts.