Human Resources Associate

Proclinical is currently recruiting for a Human Resources Associate with a pharmaceutical company located in Princeton, NJ.

Job Responsibilities:

• Respond to employee inquiries in a timely, professional and consistent manner
• Ensure each customer interaction with a customer or HR colleague is a positive one by collaborating closely with other and providing expert knowledge to ensure the customer is delighted and has a positive experience.
• Use procedures, policy manuals, knowledge base and other reference materials to assist in answering employee inquiries and resolving issues.
• Maintain broad knowledge of Human Resources to effectively support employee questions with minimal escalations to HR Business Partners and/or Centers of Excellence.
• Execute HR services within HR, such as file maintenance, new hire paperwork, referral bonus, HR system administration, personal information updates, separations, etc.

Skills and Requirements:

• High School diploma required, bachelor's degree preferred
• 2-4 years general Human Resources experience required
• 1-2 years customer service experience preferred, in a customer care or HR role receiving inbound service calls Strong Customer Service skills.
• Candidate must be customer-focused with a service oriented mindset and personal drive to ensure each customer experience and interaction is a positive one and delivers a high level of value, service and results.

If you are having difficulty in applying or if you have any questions, please contact Janelle Jones at . ProClinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.

Proclinical Staffing is an equal opportunity employer.

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