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Front Desk Agent

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The Grand Summit Hotel

2021-12-03 07:39:06

Job location Summit, New Jersey, United States

Job type: fulltime

Job industry: Administration

Job description


The Grand Summit Hotel is looking for energetic full-time Front Desk Agents to join their team.


    -Check guests in and out of the hotel according to hotel standards.
    -Inform guests about the hotel's facilities, policies and procedures.
    -Provide guests with directions and information.
    -Answer front desk phone. Transfer calls to appropriate departments/guests.
    -Accurately take messages for guests.
    -Create, modify and cancel guestroom reservations according to hotel standards.
    -Respond to inquiries and requests from guests.
    -Ensure prompt delivery of packages to guests.
    -Perform cashier duties. Post miscellaneous charges to guestrooms.
    -Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
    -Run daily reports (arrivals, departures, etc); notify housekeeping of any special requests.
    -Maintain Front Office area files.

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