NJ DOL - Business Analyst 2

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Job description

Job Description

The Client Division of Temporary Disability and Family Leave Insurance is in the midst of a large-scale information technology modernization effort to replace the existing 30-year-old DABS legacy case management system.

The work location is Trenton, NJ. While we are working remotely now, it is expected that as of 10/18/21, everyone, including consultants will be in the office full-time.

In order to ensure the successful implementation of this endeavor it is necessary to ensure staffing with expertise in business analysis to coordinate the design and integration of the new IT solution. Additionally, requirements planning, functional design, business process modeling and enterprise business analysis. Work with functional and technical stakeholders to identify, define and document business needs and requirements.

This position will be responsible for the more tactical day-to-day aspects of discovering, validating, documenting, and communication technical-process-related knowledge through modeling, simulating, analyzing and testing. Furthermore, this position will include the analysis of current as-is and to-be business and technical requirements/processes and the development of corresponding use cases for a number of modules including Claim Initiation/Application (web app), Claim Management and Customer Service. Identify gaps, overlaps, opportunities and challenges in existing requirements and business processes and guide stakeholder through identification of pain points, development of future state system gap analysis and business solutions.

DUTIES/RESPONSIBILITIES:
Conduct user research to assess customer pain point and identify opportunities and risks on improving customers Digital experience.
Capture requirements from various stakeholders, synthesize them with scope and priority, expected behavior, and risks associated with the request
Work with design team and involved in various brainstorming session and sketch session to discuss the business scope, provide design feedback in terms of performance, customer experience and security measures before sharing with business stakeholders to finalize the design.
Perform GAP Analysis and document the gap between the existing system and new system.
Identify different issues/risk associated with the Epic/Feature/Stories, communicate with business team or Product owner and determine the risk mitigation plan with the team to tackle the challenge
Ensure productivity of the team by creating and maintaining documentation
Responsible for creating various user flow diagram, data flow diagram, and various ad-hoc reports as per business request.
Assess various documentation of the project to provide feedback on the team needs.
Create test cases, coordinate bug meeting and work with QA team to ensure all the scenarios are tested and pass the acceptance criteria before the launch.
Responsible to coordinate between State Agency Project Manager & Vendor to run the process flawless. Create business, logical and physical data model

MUST HAVE 5-YEAR WORK RELATED EXPERIENCE:
Business analysis Duties/Responsibilities
Development and documentation of requirements (business needs) for new and existing system to address legislative changes
Develop Requirements Traceability Matrix to ensure all requirements can be tested
Develop Use Cases and an oversees User Acceptance Test (UAT)
Development of test plans and data, the creation and development of test scenarios performs unit, load and performance testing in addition to integration testing
Take part in project and team meetings
Provide routine reports to DOL Supervisors and Managers
Actively contribute as an expert or actual designer
Create business, logical and physical data models
Create Process Maps
Create As Is and To Be Models
Create Training Manuals
Superior planning skills with the ability to handle large workload and facilitate the activities of dynamic workgroups
Strong technical problem-solving skills, with an ability to troubleshoot complex application issues
Exceptional research skills and resourcefulness
Proven ability to lead diverse groups of resources to solution agreement by leveraging influencing skills to drive consensus
Effective communication skills; listening, written and verbal; ability to communicate complex concepts to both technical and non-technical stakeholders
Experience user of MS Excel, MS Word, MS Visio, MS Teams and MS PowerPoint

DESIRED SKILLS
Knowledge of business analysis and user acceptance testing 5 years
Knowledge of large-scale modernization Salesforce platform experience preferred 2 years
Analytical and customer service skills 2 years
Communicate accurate and useful status updates 2 years
Excellent verbal and written skills, with the ability to communicate with both technical and program area staff 5 years

EDUCATION
Bachelors Degree or equivalent certification

Skill: Skill Required / Desired Amount Of Experience • Knowledge of business analysis and user acceptance testing Required 5 Years • Bachelor's Degree or equivalent certification Required 5 Years Development and documentation of requirements Required 5 Years Develop Use Cases and an oversees User Acceptance Test Required 5 Years Create business, logical, and physical data models Required 5 Years Development of test plans and data Required 5 Years Create Process Maps Required 5 Years Create Training Manuals Required 5 Years Create "As Is" and "To Be" Models Required 5 Years Superior planning skills with the ability to handle large workload and facilitate the activities of dynamic workgroups Required 5 Years Exceptional research skills and resourcefulness Required 5 Years • Knowledge of large-scale modernization - Salesforce platform experience preferred Desired 5 Years • Communicate accurate and useful status updates Desired 2 Years • Excellent verbal and written skills, with the ability to communicate with both technical and program area staff Desired 5 Years • Analytical and customer service skills Desired 2 Years