Specialist

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Job description

**Location:**

555 Patroon Creek Boulevard - Albany, New York 12206

Essential job duties

* Primary focus is on execution within defined parameters with some expansion based on development. Roles at this level are responsible for routine operational and/or administrative work with little to no discretion and decision-making

* Administering defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

* May assist in reviewing or ensuring proper documentation or procedures are used for basic activities

* This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties

* Performs basic routine tasks assigned by manager with little autonomy. May provides service in relation routine billing inquiries, service requests, suggestions and complaints from customers.

* Completes work by following clear defined procedures

* Other duties as assigned

Required and/or Preferred Qualifications

* 0-1 years experiences with working knowledge of the business or general office skills

* High School Diploma or GED equivalent. College degree preferred

* Works well with others in a fully developed work team environment

* Open minded and adaptable to new ideas in a changing environment

* Excellent customer service skills

* Proven excellent verbal/written communication and interpersonal skills

* Good judgment and decision making ability

* Ability to work under pressure and meet deadlines

* Analytical, research and problem resolution skills

* Proficient in 10-Key, able to perform with a high degree of speed and accuracy.

* Comfortable navigating multiple computer systems and applications

* Proficient in Microsoft Office applications

* Basic understanding of accounting principles

* Basic knowledge of banking policies, procedures, government regulations

* Basic understanding of loan documentation

* Proven ability to handle all monetary/ processing functions independently

* Basic knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires

* Basic knowledge of banking policies, procedures and governmental regulations

* Ability to perform simple scheduled and non-scheduled maintenance functions

* Proven ability to handle high transaction volumes accurately

* Ability to meet production goals

* Proven ability to handle all customer service inquires and diffuse difficult customer situations independently

* Exceptional attention to detail.

* Excellent customer service skills.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.