Bioprocess Technical Service Specialist (Technical Customer & Sales Support within Biotechnology)

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Job description

Bioprocess Application Specialist

Direct Hire/Salaried

Long Island, NY

This newly created position is needed to support the dynamic growth of our single use bioprocess business segment, a new strategic market for our company. The incumbent in this key role will be a subject matter expert and trusted business partner to our Customers and Sales team in the bioprocess arena.

The Bioprocess Application Specialist is responsible to provide technical pre- and post-sales support to customers and sales representatives for the selection of single use products for bioprocess. Additionally, this position is responsible to support the VP of BD & New Markets in the development and execution of the bioprocess product, service, and documentation strategy.

Primary Responsibilities:

• Support customers and the sales team with technical aspects of the sales process by phone, email, face to face, and video meetings
• Translate customer requirements to product specifications and recommendations
• Accountable for the customer experience with the product (e.g. advice on applications)
• Project planning and execution for implementation of new product lines, services, and documentation initiatives
• Act as subject matter expert for the products and applications
• Plan and execute technical training for internal and external customers
• Participate / attend / present at industry conferences and exhibitions
• Participate in external organization activities
• Identify new opportunities for products & services from industry trends and customer interaction

Tasks may include:

• Project management and Initiation of new product enrollment
• Evaluation of new products and specification development
• Researching customer requirements and regulatory requirements
• Working closely with Product Development, Marketing, Sales, Quality and Operations to move sales opportunities, product, and service projects forward
• Interfacing with potential suppliers
• 10-25% travel to trade shows, conferences, customers, and suppliers
• Other duties as assigned

Requirements:

• 5+ Years' experience in a technical role in life sciences preferred
• BA/BS degree in a technical discipline, preferably chemical, biotechnology or mechanical engineering or biological sciences. Advanced degree a plus.
• Ability to read and interpret technical drawings, specifications, regulatory documents, and standards.
• Experience in single use technology, bioprocessing, regulated industry, GMP experience a plus.
• Confidence in own abilities and willingness to take on new complex topics
• Willingness to travel as needed to support the goals of the position
• Keen intellectual curiosity / desire to learn new things
• Excellent business acumen & entrepreneurial spirit
  

Kelly® Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interests-it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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