Sales Manager

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Job description

Th e Cleveland Marriott East is looking for a skilled Sales Manager to join our team!

The Sales Manager is responsible for generating new business and growing existing accounts, to maximize revenue and profits for the Cleveland Marriott East. The Sales Manager is expected to meet established sales goals by managing key market segments, as well as participating in select sales activities both on and off property.

The primary functions of the role include but are not limited to:

- Responsible for soliciting, prospecting, negotiating and booking new and repeat business through efforts, which could include; outside sales calls, referrals, networking, etc. to maximize room revenue.
- Analyze historical, current and future hotel/market trends to create and develop key selling strategies to ensure hotel is positioned correctly with partners.
- Develop and cultivate relationships with key corporate, business and travel industry accounts to maintain and increase market share.
- Conduct ongoing research of the travel industry to detect market trends and related information for continued development and identification of new markets.
- Maximize revenue by selling all facets of the hotel, both orally and written form to previous, current and prospective clients.
- Coordinate client specifications with all departments as appropriate, and efficiently respond to client comments or issues, to enhance future sales prospects and execute the functions as contracted.
- Service all groups while in-house as required by level of commitment in contracts.
- Partnering with the Hotel's Conference Services, Catering and Banquets teams to ensure effective booking turnovers and positive client experiences, while ensuring all contractual agreements with the customer have been met.
- Conduct weekly site visits, while entertaining clients as deemed appropriate for potential business for that account.
- Follow all established policies and procedures relating to administration of accounts and ultimate booking of business.
- Attend industry related events to generate new business.
- Consistently deliver high standards of care to existing customers and to promote further business by exceeding customer expectations where possible.
- Ensure all proposals and contracts are presented to the client accurately and effectively, while operating in accordance with strategic objectives to exceed market driven group revenue components.

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