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Business Analyst

Fundamental Mission:

Business Analyst serves as liaison between business customers, and project teams in the design and implementation of technology solutions in a broad range of technology areas.
Analyzes customer business needs and participates in the planning, design, and implementation of new or enhanced systems or solutions.
Provides customer support by training in the use of systems and solutions and analyzes system/user problems.
Documents processes, IT systems, applications, products and/or services.
Supports the IT department strategic and operational planning activities, the process development, business continuity and disaster recovery plan development activities.
Provides project management for IT implementations, back-up support for help desk problem management, user support, and asset management activities. Follows up on all work activities and proactively conducts issue resolution.

Essential Duties and Responsibilities include the following:

Play a key role in the project management of the system development and implementation.
Participate in the design, testing, and implementation of system development and enhancements.
Perform User Acceptance Testing of business systems and provide feedback, suggestions on improvement, and achieve user approval for implementation.
Responsible for the configuration and daily support of multiple systems including MES, timekeeping and production.
Key contact with the business users to develop additional system functionality.
Lead projects to implement new and enhance existing functionalities including articulating requirements and translating them into effective solutions.
Mentor users and teammates on system functionality.
Work with the outsourced/offsite resources for the daily application support and implementing enhancement and development projects.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner.
Gathers and analyzes information skillfully.
Develops alternative solutions.
Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have excellent written, verbal, and interpersonal skills.
Must be able to handle multiple tasks efficiently and effectively.
Working knowledge of Microsoft Office Suite
Working knowledge of SQL language- ability to write simples scripts to analyze data and perform specific data queries.
Process flowcharting
Technical documentation
Assisting/training individual or groups of users of systems; identifying and analyzing system problems; implementing and converting systems
Strong teamwork and interpersonal skills
Action oriented with strong analytical and problem-solving skills
Project management experience and skills
User training experience

Education/Experience:

BA/MIS Degree
Experience with the Vendor Solutions implementations
Experience in custom system implementations
Experience with Project Management
3-5 years of work experience in automated systems development and/or maintenance which included business requirements gathering and documentation

Preferred Skills and Knowledge:

Computer Skills:

Knowledge of MS Office products, i.e. Word and Excel. Advanced organizational skills to allow for the easy retrieval of files and documents.