Onsite Assistant Property Manager High-Rise

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Job description

Description: The Assistant Property Manager is responsible for assisting the Property Manager in the overall operation of the property, and the day-to-day implementation of policies, procedures and programs that ensure a well-managed, well-maintained community. The following list of duties is not exclusive or exhaustive, and the company may from time-to-time delegate different or additional duties to the Assistant Property Manager.
Position Purpose: To facilitate in tandem with the Homeowner Association Board and committees a high quality of residential life; protect and enhance property values and related economic interests of owners; and ensure that the common areas are operational and physical assets are maintained to a high standard in the most efficient manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• Works with the Property Manager in completing daily tasks
• Monitors staff frequently at the direction of the Property Manager
• Assists in the handling of owner and/or resident requests and various concerns
• Assists with vendor issues and/or requests
• Assists in managing complex or emotional customer situations
• Responds promptly to security issues on property
• Responds promptly to customer needs and requests customer feedback to improve service
• Assists in handling resident requests and concerns
• Attends and assures accurate recording of business notes at Association meetings for Board review and distribution.
• Assists with monitoring contractors' and vendors' performance.
• Communicate in a clear and professional manner (both orally and in writing) with residents and all front desk shifts to ensure resident satisfaction, while upholding company standard.
• Must maintain a high level of confidentiality.
• Assist in maintaining the appearance of Lobby and office work areas, including notifying maintenance of any needs.
• Writing work orders for Engineering department based on information from residents or vendors.
• Perform inventory inspections and notify Property Manager to replenish when necessary.
• Ability to manage security software to monitor key releases, security cameras, alerts and monitor goings on throughout the building on a regular basis.
• Assists with any other assignments delegated by the Property Manager
• This description is meant to be an outline and is not intended to list all duties and responsibilities.

. Requirements: QUALIFICATIONS

• Must be proficient in the Microsoft Office Suite with an emphasis on Excel, Word, and PowerPoint.
• Must have experience associated with management and administrative duties in a high rise condominium or hotel setting preferably.
• Must possess strong attention to detail with the ability to prioritize and juggle multiple job functions.
• A strong background in customer service, some basic knowledge of building structures and experience in coordinating and scheduling are essential.
• Ability to learn and be proficient in building management software.
• Must have excellent verbal and written communication skills.
• Demonstrated eye for detail.
• Demonstrated organizational skills and ability to independently prioritize daily workload.
• Candidate must submit to a criminal background check and drug screen prior employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• This is largely a sedentary role: however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.
• This job operates in a professional office environment. This role routinely uses standard equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Job Type: Full-time