Client Success Manager / Recruiting Specialist

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Job description

SquarePeg is a fast-growing start-up in the recruitment tech space. We are a small but very passionate team looking for a Client Success Manager and Recruiting Specialist who can help identify great candidates, and communicate regularly with employers to ensure their hiring process is running smoothly through SquarePeg. Given that we are a startup, this is an environment where you'll get the chance to work across many functions, be challenged to contribute in areas outside of your day to day duties, and be rewarded for doing so. We are constantly looking to improve the way we work. If you have ideas, this is an environment where you can freely express and test them. You will be working directly with our CEO and every member of our team to help grow our business and improve our operations.

We are a hardworking but supportive team that encourages personal ownership, initiative, and professional growth. We care a lot more about your drive and hunger to succeed over your specific credentials or work experience. All are welcome to apply, as long as you have a strong reason why you want to work at SquarePeg.

Responsibilities
Recruiting:

• Help our clients craft and improve their job posts, and add them to our site
• Sorting through top matched candidates in the SquarePeg database and identifying top prospects for a job
• Ensuring each employer has top qualified applicants for each job in their dashboard

Client Success:

• Communicating with SquarePeg clients on a daily/weekly basis about the state of their applicants and dashboard - via email, zoom, and calls. The key to success in this aspect of the job is building a great rapport with clients and being in constant communication
• Helping with any client requests
• Conducting demos of the SquarePeg platform for any new employer users who join
• Helping set-up and troubleshoot accounts
• Working to ensure current clients renew their contracts with SquarePeg
• Communicating on a daily basis with the SquarePeg team (including marketing and CX) about any jobs facing issues so they can adjust their activities

Other:

• Reporting any app or product improvement ideas to our CEO and engineering team
• Meet daily with our CX lead who will be communicating with candidates to understand priorities
• Suggesting operational and workflow improvements
• Suggesting new technologies and software SquarePeg can use to improve our internal processes

Requirements

• Some experience in recruiting, HR, and hiring is preferred OR experience in client / account management
• Extremely strong written and oral communications - you will need to present in front of senior clients and email them regularly
• Strong organizational skills - you will have to multitask and work on deadlines
• Great work ethic and a commitment to getting the jobs done
• Experience working with and learning complex software systems in the past
• Ability to learn on the job - you will not have a direct manager - you will be expected to own your own work
• Experience at a startup is preferred but not required
• Highly motivated with a positive attitude - and willing to roll up your sleeves and work on whatever needs to get done to move the business forward