Salesforce Business Analyst

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Job description

Join TBK Bank!

At TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary:

The Salesforce Business Analyst will work as part of the team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group needs. We are seeking someone with excellent communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support. As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set. This person will serve as the "go to" for users, promote adoption, keep current on new releases and AppExchange solutions, provide training.

Position Description:

Essential duties and responsibilities include the following. Other duties may be assigned.

* Consult and liaise with stakeholders to gather and confirm business requirements

* Analyze and consolidate information to develop solutions to ensure business requirements are achieved

* Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts

* Provide expert support to key stakeholders in managing system and process changes

* Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients

* Work collaboratively with team members to design a solution that will meet a client's business requirements and fulfill user stories

* Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies

* Collaborate with developers to test and verify that solutions will meet the business requirements

* Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

* Interact with third party vendors and developers to elucidate system requirements

* Participate in Cloud Technology webinars and events

* Research, evaluate and recommend new technologies to support the growth and strategic direction of the business Team Management

* Create test scenarios for applications and enhancements, ensuring functional requirements are met

* Utilize and champion agile techniques to deliver on competing requirements

* Facilitate workshops and maintain system processes and procedures

Qualifications:

* Experience leveraging and configuring AppExchange products to develop a solution

* Experience soliciting, gathering, and analyzing user input and requirements

* Experience documenting user stories and creating to-be process flow diagrams

* Experience collaborating with business stakeholders

* Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

* Detailed understanding of the Salesforce Classic, Salesforce Lightning, and Salesforce Sandbox Enterprise development environments

* Proficient with AppExchange and commonly used Salesforce Apps like Conga and DocuSign

* Demonstrated knowledge of the Salesforce.com sales cloud development environment including but not limited to items such as custom objects, declarative functionality, process builders, and workflows

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on. Do it. Apply Today!