Eligibility Specialist

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Job description

Opportunity Youth Eligibility & Navigation Specialist
FLSA Status: Full time, non-exempt
Reports To: WorkTexas
Position Summary
The OY Eligibility & Navigation Specialist (ENS) ensures the recruitment and enrollment of Opportunity Youth (ages 18-24, not working and not enrolled in school). The OY-ENS collects all necessary documentation, assesses documentation for completeness and accuracy, maintains records in accordance with quality assurance standards, and enters data into the management information system. The OY-ENS is responsible for conducting regular meetings with enrolled youth, establishing goal plans in collaboration with customers, conducting follow up progress reports, and ensuring barriers to employment are removed so that youth obtain employment, obtain training and ultimately reach career objectives. The OY-ENS is responsible for reporting and target achievement for the NextGen initiative.
Essential Job Functions

• Establishes rapport and credibility with OY enrollees, network, and ancillary providers. Ensures youth are recruited, screened, and properly enrolled in WIOA Youth Services.
• Determines customer WIOA Youth Services eligibility by collecting and reviewing the customer documentations for completeness and accuracy.
• Manages a caseload of young adult customers with different types of barriers hindering employment and post-secondary opportunities.
• Interviews customers to assess their situations, capabilities, and/or problems to determine what services are required and needed to meet their employment related goals. Administers assessments such TABE, CASA, Employment Barrier Screening, and Self- Sufficiency Matrix (SSM).
• Assists young adults in building a plan, setting attainable goals, and removing barriers to success. Connects customers to community resources.
• Matches customers with appropriate job postings and contacts potential employers to provide employment opportunities.
• Develops and matches customers with volunteer sites to develop work skills that would lead to employment.
• Performs mathematical calculations to determine eligibility for financial aid for other workforce support programs such as certificate programs.
• Enters all data into The Workforce Information System of Texas (TWIST) in a timely manner and other customer tracking systems accurately.
• Maintains accurate standardized customer records in accordance with guidelines and participates in the peer review process (Continuous Quality Improvement CQI).
• Supports the collaborative work and community of learning within the collaborative partners in the Workforce Solutions ACAM Collaborative NextGen WIOA Youth Services Program.
• Conducts customer follow up and accountability calls to ensure that tasks are completed.
• Assists with navigation to other services through warm and regular referrals to other

providers and conducts follow up. * Produces accurate monthly performance reports, regular monitoring of program target

attainment and customer outcomes such as young people employed, and/or enrolled inpost- secondary, and/or attained a training certification.

• Works to ensure placements are completed.
• Performs other duties as may be assigned.Education/Training

• Bachelor's degree and/or 5-10 years of relevant experience working with out of school youth and Workforce Solutions systems required

Experience and Qualifications * Ability to write clear and accurate correspondence

• Ability to calculate figures and amounts
• Experience working with and passion for assisting young adults not in school and not working
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Experience with customer tracking and management information system entry. Experience

with TWIST, Work in Texas, WIOA Youth Services eligibility requirements and the TWCfinancial aid application a plus. * Proficient in Microsoft Windows and Office, familiar with and able to use computers, able to
learn new software.Compensation * $40,000-$42,000 annually, based upon experience Equal Opportunity Employer
This organization is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $42,000.00 per year

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Houston, TX 77076: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Case management: 5 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location