HR Coordinator

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Job description

Position Summary:
The HR Coordinator serves as the communication center of the Restaurant Support Center. This position is the primary point of contact in some or all of the following functional areas: human resources, executive administration, and operations. The HR Coordinator is instrumental in upholding our guest service standards. Responsible for administration of policies and procedures in the following Human Resources Areas: Payroll Processing, Benefits, and Leave Management

Key relationships are as follows:

Internal External

HR and Training Team Vendors

RSC/Office Team

Field Operations Team

Primary Accountabilities:
In addition to following ACG Texas' policies and procedures, principle accountabilities are, but are not limited to:

Project Management:
• Provides administrative support to Director of HR, President, CEO, & CFO.
• Serves as first point of contact for company, in person and telephonically. Answers and distributes incoming calls.

Building People Capability:
• Develops and maintains successful working relationships with internal customers and managers in order to influence and provide effective HR support and advice. Provide consulting and direction to team members and management in the areas of payroll, benefits, leaves of absence and Lost Time incidents.
• First point of contact with Netchex Payroll Systems. Maintain positive working relationships with Netchex team.
• Manages categories of Change of Status documents, including: Vacations, Pay in lieu of vacation payments, promotions, demotions, raises.
• Ensures appropriate payroll documentation
• Responsible for managing Payroll system security and setting up or removing users.
• Responsible for coordination of leave management, including FMLA and Lost Time incidents.
• Participates in benefits administration to include coordinating initial enrollment, submitting required documents to plan administrator. Answer general insurance questions.
• Creates new hire folders for RSC and Field Management personnel. Ensures required documentation is provided.
• Responsible for company-wide facilitation of administrative projects including: restaurant posting updates, Local Restaurant Marketing (LRM) initiatives, Data Source maintenance, and recognition program maintenance.
• Processes and distributes guest service complaints. Ensures Area Directors timely resolve all complaints.
• Processes and distributes all OAR, Health Inspections, and OE scores to the Operations team on a weekly basis.
• Processes all Area Director Field activities (coaching sessions, visitation reports) and sends summary to Regional Director of Operations and Director, Human Resources.
• Sorts and ships all weekly outgoing checks (IHOP corporate and vendors)
• Processes and distributes weekly Package Logs received from the Restaurants.
• Updates and distributes restaurant/RSC directories.
• Supports RSC team with any shipping or courier needs. Prepares and mails monthly Area Director packages.
• Maintains conference room calendar.
• Handles logistics for office based and remote meetings, to include site reservation, catering, accommodations.
• Creates HRIS reports designed to support enhanced Retention and Restaurant Operations.

Compliance:
• Supports compliance with legislative requirements, including reporting and posting.
• Ensures compliance of pay programs with legislated requirements, such as wage and hour law, equal pay legislation, etc. Support the design and implementation of pay and performance programs.
• Tracks and manages guest and employee incidents, including communication with the Third Party Administrators, Insurance Companies, guests and employees.

Relationship Management:
• Provides value and business insight to discussions with ACG Texas' management teams.
• Builds solid working relationships across the company and at all levels within the organization. Act as a coach and business partner to field operators.

Position Specifications:
• High School diploma or equivalent required
• Associates' degree in Business Administration or Human Resources, or equivalent work experience strongly preferred
• Three to five years experience as an HR Coordinator or Office Manager, including hands-on experience in all of the following areas; direct administrative support to executives, benefits, leave administration, Payroll, Non-Subscriber programs and HRIS management
• Restaurant industry experience preferred
• Bi-lingual in Spanish strongly preferred
• Strong knowledge of federal and state labor regulations, benefits, wage and hour laws
• Excellent interpersonal, written and verbal communication skills
• Strong problem solving skills
• Advanced Microsoft Office Suite skills (i.e. Excel, Word, PowerPoint, etc)