Front Office Supervisor

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Job description

AMAZING Benefits Package!

Medical, Dental, Vision

Paid Time Off (PTO)

CHAS Health offers up to 6 weeks of PTO per anniversary year for full time employees.

Loan Reimbursement Program that provides reimbursement for student loan payments up to $5,250 per year for CHAS Health employees working a minimum of 30 hours a week who have completed 90 days of employment and are in good standing. This program is for employees with qualified student loans that are not eligible for state or federal loan repayment programs.

Flexible Work Arrangements

This CHAS Health benefit provides employees the opportunity to work modified schedules, work part-time, or work from home. This structure allows employees in eligible positions more flexibility with balancing work and personal life.

Retirement Plans

CHAS Health will match the employee's contribution, up to 6% of gross wages. Both 401(k) Traditional and Roth retirement plans are offered.

Purpose of Job

The Front Office Supervisor will provide outstanding customer service at all points of contact by managing resources based on patients health care needs and providing leadership to the front office and scheduling team as follows:

Essential Duties and Responsibilities

* Provides excellent customer service as first point of contact for CHAS Health.
* Ensures front office employees are scheduling patients appropriately based on established scheduling guidelines so clinic teams can achieve target productivity e xpectations.
* Trains and supervises front office and scheduling staff.
* Coaches and develops staff to encourage accountability, teamwork and employee engagement.
* Performs data compilation, reporting and tracking functions related to operational metrics such as appropriate scheduling practices and full and accurate patient registration.
* Performs many front office and scheduling duties as needed.
* Performs other duties as assigned.

Qualifications

Education/Experience: HS diploma or equivalent required. Experience working in front office setting or customer service required. Supervisory experience preferred. Experience with front office and operational metrics preferred.

Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.