Nursing Home / Home Care Staffing / Scheduler Account Manager

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Job description

Want to help future CNAs find good paying jobs with the region's best employers? Want to help long-term care employers solve their critical staffing shortfalls? How about helping society solve the caregiver crisis? If you answered yes, we've got an amazing opportunity for you.

You have long-term care staffing, administrative, operations experience. You are phenomenal at building high trust customer relationships and love meeting their needs. If this describes you, we want to talk!

Job responsibilities:

• Onboard new CNA employer accounts post-sale

• Build high-trust and high-value-based relationships with CNA employer related to placement

• Match NextStep learners with CNA employer vacancies based on requirements of both

• Coordinate all operations needed create a match and have that match convert to successful hire

• Manage data related to placement operations

• Communicate with CNA employers and NextStep mentors effectively

• Support NextStep graduate preparedness for interview and other initial CNA employer interactions

• Ensure standard processes and policies are developed to support consistent and scalable operations

• Accountable for KPIs related to placement for region

• Use strong judgement to problem-solve with employers and know when to escalate

• Ensure compliance with learner and employer user agreements related to placement

What we'll love about you:

• Experience working in management or administrative position in long-term care (e.g. nursing home, assisted living, home healthcare, CCRC)
• Bachelors degree in business, sales, healthcare, or related field preferred, but not required

• Strong communication, negotiation, and influencer skills

• Data-driven mindset

• Comfortable presenting to customer at all levels including 1:many

• Strong ability to develop standard processes, policies

• Thrives in fast-paced environment

• Ability to work with little day-to-day supervision

• Strong problem solving skills

• Action oriented

• Committed to NextStep's mission

What you'll love about us:

• Competitive compensation

• 100% employer-paid health insurance premiums for employees

• 401K participation

• NextStep culture

• Part of the vibrant Pioneer Square Labs startup community

NextStep is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused

Company's website:

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings