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Front Desk Agent

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HomeTowne Studios - Spokane Valley

2021-12-03 07:38:43

Job location Spokane, Washington, United States

Job type: fulltime

Job industry: Administration

Job description

JOB SUMMARY
We are seeking a friendly, service-oriented and customer service driven Front Desk Agents. Our Front Desk Agents are the first point of contact for our guest and thereby set the tone for a great guest experience. Ideal candidates are able to multi-task and maintain a professional demeanor when under pressure.
JOB DUTIES


    - Greet guests with a welcoming smile and friendly demeanor
    - Perform all guest check-in and check-out procedures
    - Obtain or confirm guest information, assign rooms, activate and distribute keys
    - Collect payment for room charges and other fees
    - Answer phones and direct calls to appropriate personnel
    - Check and send emails
    - Make and confirm reservations
    - Always maintain a clean and tidy workspace
    - Inform guests of hotel amenities and offerings
    - Be informed and up-to-date on all types of room accommodation and availability
    - Communicate with housekeeping, room service and security staff as necessary
    - Resolve customer complaints and problems calmly and effectively
    - Notify management of any serious issues that you cannot resolve
    - Maintain a friendly, personable disposition

      - High school diploma or GED equivalent preferred
      - Previous experience in customer service and\/or hospitality industry preferred
      - Experience using hotel booking software a plus
      - Computer literate and proficient using Microsoft Suite
      - Personable and outgoing when dealing with guests
      - Professional phone demeanor
      - Excellent customer service skills
      - Ability to maintain calm, polite, and patient in stressful situations
      - Organized and detail-oriented
      - Ability to connect with guests and consistently give them a positive customer experience
      PHYSICAL DEMANDS

        - Ability to stand for long periods of time.
        - Ability to lift up to 25 pounds maximum.
        - Occasional twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
        - Frequent to constant standing, walking, sitting and using hands to fingers to feel\/touch.
        - Frequent smiling.

        •* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions**

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