Customer Success

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Job description

Salary: Market relatedReference: 171Wanna come and help 'build a bank'?Well then, keep on reading!Customer Success ManagerLocation: LondonWho?Our client is a leading global payments and banking-as-a-service platform for the digital economy. Through its API-driven technology, businesses can embed financial services into their products and create the seamless user experiences needed to drive business growth.Their platform removes the need to contract with multiple providers for different services and across different markets. Instead, businesses can access accounts, FX, international and domestic payments, acquiring and Open Banking services globally via a single API integration. With licensing across the UK, Europe, Canada and others, OpenPayd is committed to providing businesses with a fully compliant solution across all markets, leaving your business to focus on growth.Our MissionThe mission is to 'To open up banking and payments for business globally, through a modular platform'. We believe that all businesses regardless of their scale or industry should be able to leverage the best payment and banking services. We believe in providing our services through a simple, flexible and scalable platform.Looking for self-starters who are experts in their fields and who are eager to learn new things. We work hard, offering rapid skills development and the opportunity to learn everything about the flourishing payments industry.Our leadership places a high value on continuous development, both professional and personal. If you join the team, you'll experience a fun and thriving office culture, with perks and events throughout the year.You will:Maintaining a portfolio of existing or starting customersUpdating or amending the Openpayd platform / backoffice when requiredManaging the delivery of issues solved by the operations teamBuilding relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfactionEstablishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenpaydInitiating and participating in account planning sessions with both internal teams and client's key stakeholdersCapturing new customer requirements in order to improve revenue and satisfactionMonitoring client communication channels and proactively assisting customersLiaising with other departments where appropriate to deliver end-to-end client successThe ideal candidate will have the following:Have at least 3-5 years' experience in FX/Banking/Cross-border Payments and or Financial TechnologiesExperience working directly with customers from a variety of backgroundsA basic understanding APIsProficiency in Microsoft OfficeProficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)Proficiency in CRMs - Salesforce preferablyA general understanding of Foreign ExchangeA general understanding of Bank TransferA general understanding the Fintech industryA general understanding of PSD2A willingness to engage with customers and to go above and beyond to deliverPerks and benefitsAward-nominated company share planPersonal training budgetCycle to Work schemeDiscounted gym membershipCorporate discounts via PerkBoxTravel loanCompany Pension planHealth InsuranceFriday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social VolunteeringTo find out more about this opportunity, simply hit apply where you'll then receive more info.