Maintenance Operative

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Job description

About the RoleWho do I report to? Regional Facilities Manager (with dotted line to GM)What's the purpose of the job?To be fully responsible for maintaining an exceptional facility, which forms part of the day to day operation of a successful DL Club/s and give our members an excellent experience every day, 7 days a week. Delivering a planned and reactive maintenance schedule in all sites under your remit and willing to be flexible in order to deliver the required standardsWhat will I be doing?Taking an active role in improving the operational standards of the club/s by using your skills to positively impact the member experienceDelivering member obsessed service through effectively maintained facilitiesDelivering the DL Clubs ways of operating, internal governance and legislation at all timesMaximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, attention to detail and quick response times to defects by effectively managing a property management systemKnowing your club/s and engage with members about their activities and seek ways to improve their experience of DL at every opportunity, through the breadth of facilitiesSupporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate wayEnsuring the team, members and anyone on our premises are always in a safe and healthy environmentSupporting the review and resolution of member feedback comments and complaints in a timely mannerManaging repairs and ordering systems, following our operating and finance proceduresParticipating and sharing knowledge and expertise with peers and other team membersDelivering ad hoc activities as requiredWorking out of hours as requiredHow will I be measured?Through the KPI measures within the DL Clubs ways of operatingDelivering individual personal objectives set by the Regional Facility Manager Members and team member feedbackMy performance and my personal objectives aligned to our strategies and valuesCompliance against all legislative and company auditsWhat qualifications, skills and experience do I need?Technical skills or discipline (i.e. Carpentry / Plumbing / Single Phase Electrics) - EssentialPool Plant Operators Qualification (STA or similar) - EssentialDemonstrates excellence in customer serviceStrong listening and collaboration skillsMust be able to work alone or in a teamA full driving licence or the ability to travel efficiently between clubs under your responsibility - Essential (for multi-site roles)