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Customer Advisor

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Pertemps

2021-12-03 07:38:16

Job location Barnsley, Yorkshire, United Kingdom

Job type: contract

Job industry: Call Centre / CustomerService

Job description

Lloyds Banking Group - Customer Advisor

Location - Lovell Park, Leeds

Pay rate: £10.22ph


Pertemps are recruiting on behalf of a major bank for a customer service advisor in Leeds. You will have excellent communication skills, a professional telephone manner and a passion for making a difference to customers in the financial sector.

Working in the stockbroking side of the business, you will resolve customer enquiries and complaints using your sound judgement and problem-solving abilities. Furthermore you will gain knowledge in a wealth of complaints policies and also provide technical support.

ROLE:
  • 6 month contract with the potential for further work
  • Monday to Friday, 8 hours a day between 8am-6pm
  • Proposed start date- a.s.a.p.
KEY RESPONSIBILITIES:
  • To deliver first class customer service through the provision of accurate, professional and friendly contact over the phone to a wide range of customer enquiries
  • Handle all calls regarding products such as ISAs, pensions and Online Investment Accounts
  • Build relationships at peer level in order to clarify facts, verify technical details and exchange information
  • Record all complaints in line with complaints handling policy, taking ownership of resolution
KEY ATTRIBUTES REQUIRED:
  • A positive attitude towards customer service and helping others
  • Strong communication skills, and able to present factual information in a logical and structured way
  • Resilient under pressure and able to deal with complaints in a positive and professional manner
  • IT literate and comfortable with use of keyboard
  • Flexible and can adapt to changing situations
  • Ability to motivate self and others to achieve challenging goals.

WHAT'S IN IT FOR YOU?:
  • Full training in the office provided
  • Competitive rate
  • The chance for follow-up roles for the right candidates
  • The opportunity to learn from some of the brightest minds in the banking industry

If you are successful in your application you will need to pass a CREDIT CHECK and DBS CHECK

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