Talent Acquisition Operations Senior Reporting and Data Analyst

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Job description

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

HR Shared Services (HRSS) provides Talent Acquisition, Employee Lifecycle, Data Services, Total Rewards, and Stakeholder Services to employees across the globe. Our mission at HRSS is to develop a world-class global HR infrastructure that provides services, processes, and tools to enable businesses to manage their employees while assisting in the management of cost, risk, growth, and quality. In partnership with HR, HRSS strives to provide excellent customer service through its product offerings to employees and managers while focusing on process re-engineering and initiatives to enhance the Shared Services function within Citi.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

The Talent Acquisition Operations Senior Reporting and Data Analyst will lead the efforts to create a more robust reporting and analytics function within the organization to include creating standard global reports to consistently track metrics and performance of key operational processes. The role will be responsible for performing in-depth analytics of major business process performance/completion statistics (e.g. interview scheduling, offer letter creation, onboarding, and background screening) to identify opportunities for improvement to positively impact the Time to Fill hire metrics.

Responsibilities:

• Lead product-wide reporting initiatives such as Monthly Operating Reports, Scorecards, and other reporting needs across all regions to track and monitor performance statistics and communicate progress
• Collaborate with partners to develop new approaches to collecting and analyzing data including the adoption of tools and technology to deepen analytics and reporting insights and create additional reports needed to capture additional data from HR systems
• Create a workforce planning capacity model in collaboration with Talent Acquisition stakeholders to identify resource needs more proactively
• Utilize reporting and analytics to support leadership in providing guidance to senior management
• Conduct strategic data analysis, identify insights and implications, and make strategic recommendations and develop data displays that clearly communicate complex analysis
• Mine and analyze data from various platforms to drive optimization and improve data quality
• Deliver analytics initiatives to address business problems with the ability to identify data required, assess time & effort required and establish a project plan
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications:

• 5 - 7 years minimum experience in business process office function
• Ability to multi-task and handle short-term deadlines and conflicting priorities
• Excellent organizational, communication, negotiation and influencing skills
• Leadership with the ability to see the big picture without losing attention to detail
• Relationship management skills with the ability to handle conflict and negotiations
• Commitment to quality and attention to detail
• Knowledge of Talent Acquisition and/or Shared Services, preferred
• Experience managing small scale programs / projects and facilitating change
• Very strong analytical skills essential
• Strong meeting organization and facilitation skills
• Advanced proficiency in Microsoft Office products
• Experience with emerging technologies especially Power BI and/or Tableau

Education:

• Bachelor's/University degree or equivalent experience

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

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Job Family Group:
Business Strategy, Management & Administration

Job Family:
Business Management

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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Effective November 1, 2021, Citi requires that all successful applicants must be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.