HR Service Delivery & Solutions Specialist

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Job description

Overview:
The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and problem-solving skills to address BBG Associate inquiries regarding HR policies and processes, and resolve Associate problems including pay and benefits issue resolution. They will also be responsible for accurately documenting and managing all Associate inquiries via the case management system. Additionally, the Specialist will participate in the planning, development, and delivery of Associate life-cycle support for events such as on-boarding, open enrollment, performance management, and facilitating the exit process. The Specialist will be required to partner successfully across HR and IT functional teams to resolve Associate issues, provide solutions, and offer recommendations for process enhancements and improvements.

Responsibilities:
Provide outstanding customer service by collaborating across HR functional teams, leveraging available tools, and exercising independent judgement / problem-solving skills to address all BBG associate inquiries regarding HR services and processes accurately and timely.

Document and manage all BBG associate cases in the case management tool and escalate cases (to Tier 2 support) as appropriate relying on personal judgement and following all case management guidelines.

Participate in the planning, development, and delivery of Associate support during various employee life-cycle events such as on-boarding, open enrollment, performance management, and exiting the company.

Identify and champion process improvement opportunities by participating in team activities including training events, feedback sessions, and continuous process improvement initiatives.

Other duties, as assigned by the jobholder's supervisor, may also be required.

Qualifications:
Minimum 3 years' experience as an HR Generalist / Business Partner

Proficiency using PC-based applications (such as Microsoft Excel, PowerPoint, Word)

Thorough understanding of core HR principles, practices and procedures including leave requirements and other legal protections afforded by the FMLA, ADA and other applicable laws

Strong customer service orientation

Experience with case management

Demonstrated experience with HRIS systems

Ability to think critically, with excellent analytical and organizational skills

Ability to work independently and know when to ask for help when needed, with experience in a work from home environment

Communicate with solid written and verbal communication skills.

Demonstrated problem-solving & documentation skills

Preferred Qualifications:

Bachelor's Degree in a HR related field

Experience in a shared services environment

Experience with Dovetail and/or Service Now

Experience with the Workday HRIS system

Physical Requirements:

While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone

Competencies:

Customer service focus

Sound independent judgement and problem-solving skills

Strong collaboration skills

Ability to work well with ambiguity

Adaptability and willingness to change as you learn

Continuous process improvement mindset

Willingness to take initiative - go beyond what is asked to get the job done

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

EEO Statement:
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available , if you need a reasonable accommodation because of a disability for any part of the employment process, please call (phone number removed) and let us know the nature of your request and your contact information.

Category:
Human Resources