Regional Patient Service Consultant - Patient Services

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Job description

Overview:
Regional Patient Service Consultant, Patient Services

Heartland Dental's Patient Service Center is looking for a Regional Patient Service Consultant to join our team. The Regional Patient Services Consultant is responsible for being a liaison between dental practice staff and the Patient Service Center and ensures successful support of scheduling and other services provided by Patient Service Representatives.

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Regional Patient Service Consultant, you'll work in an environment that encourages learning, team cohesion, and puts patients first.

To give you an idea of the team structure, you will work on a team with Regional Patient Service Specialists and Regional Patient Service Consultants, reporting to the Regional Patient Service Manager.

Responsibilities:
Below is an overview of the duties and responsibilities you would take on in this role:

Analyze data and metrics to allow for collaboration with dental practice and field staff to maximize the effectiveness of Patient Services Representative support.

Assist team members at supported offices and field operations with technology and process inquiries affecting scheduling and support.

Support the DeNovo implementation and onboarding of newly affiliated practices with set up for patient scheduling by the PSR team.

Collaborate and consult with both support office and field operations on new technology programs and Operation initiatives that may impact the Patient Services team

Support the specialist team by handling incoming calls and tickets from supported doctors and dental practice staff.

Partner with team members at supported practices to ensure requests for PSR support are achieved.

Analyze trends in calls and tickets and collaborate to improve support.

Support dental practices with portal maintenance.

Perform other duties as assigned.

What You'll Gain

Competitive benefits including health insurance and retirement savings plans, seven paid holidays, and PTO (paid time off)

Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors

Access to an expansive network of mentors and networking opportunities

Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care

Qualifications:
Minimum Qualifications:

Minimum 1 year experience in the Patient Services Representative Role; or 6 months in the Regional Patient Service Specialist role; or 1-year equivalent experience in an account management or account support role.

Teamwork, flexibility, reliability, and mentoring skills are required.

Attention to detail and excellent follow up skills.

Pleasant, friendly, professional manner.

Excellent verbal and written communication skills, including excellent listening and speech.

Requires a positive attitude, the ability to work independently or as part of a team, and to have a genuine interest in people and desire to help.

Experience working in a fast-paced environment and with ability to multi-task.

Makes appropriate decisions; exhibits sound judgment

Preferred Qualifications

Experience with Microsoft office tools (Word, Power Point, Excel)

Experience in interpreting and presenting data

Physical Requirements:

Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position

Prolonged periods sitting at a desk and working on a computer

Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved)

Who is Heartland Dental?

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders.

At Heartland Dental, we're committed to living our core values which promote diversity and inclusion.

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

COVID-19: The Company and supported offices comply with all local, state and federal regulations. Employment is contingent upon an individual's continued compliance with regulations and Company policy, including COVID-19 vaccination or testing.