Frontline Monitoring Consultant, Business Initiatives Consultant 3

Job description

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking (CSBB) provides financial services to 21 million retail bank households and three million small business customers through approximately 4,900 retail branches, 17 customer service centers, and approximately 13,000 ATMs in 36 states and the District of Columbia. We serve and help individuals and families in many aspects of their lives, helping them buy homes, open first bank and savings accounts, buy cars to get to and from work or school, and start or grow small businesses. CSBB is focused on innovating and transforming with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose. As an industry leader in many consumer and small business areas - including retail deposits, debit card transaction and purchase volume, and small business lending - our primary goal is delivering for our customers.

Consumer Data and Engagement Platforms (CDEP) works across the CSBB, Consumer Lending, and Wealth and Investment Management lines of business to develop coordinated strategies for growth in each of Wells Fargo's customer segments. The team is responsible for designing seamless, engaging customer experiences across products and channels, and building the next-generation digital, data and analytics, and functional capabilities required to deliver toward these objectives.

This role, reporting to CDEP Front-line Monitoring Manager, will support the development, execution and maintenance of Front-line Monitoring activities. These activities include: preparing aggregated reporting and analysis on QC and QA controls for specific process owners, communicating results with stakeholders and performing escalation processes. This role performs monitoring activities on controls that undergoing improvements. The FLM Consultant is also responsible for supporting the Issue Management process, through sustainability testing, to confirm that risk mitigating controls are operating as designed and expected. The ability to develop relationships and learn new processes will be key to success in this role.

Frontline monitoring of QC and QA controls will provide opportunities for self-identification of issues, root cause analysis, reporting and resolution of process and control deficiencies.

Monitoring activities will be conducted on a routine and reoccurring basis. Documentation, recurring reporting, communication with stakeholders and adherence to escalation processes, is required.

Issue validation activities, process/control risk assessments and engagement in business line RCSA work, are a core part of this role.

Specific responsibilities include:

• Support efforts to design and implement effective controls for CDEP processes
• Collaborate with cross functional groups to ensure comprehensive understanding of business process, control environment, tool/systems supporting process, and formal policies/procedures, in support of the CDEP organization
• Prepare formal reports, analysis and documentation of existing control performance and validate revised control sustainability, utilizing CSBB SAA Program office standard templates and processes.
• Maintain business routines with Compliance and Control partners to ensure adherence to all enterprise control policies including: Issue Managment Policy/Procedure, Internal Control Policy, Compliance Program Policy, Self Assurance Policy and QC/QA Procedure.

• 8+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

• A BS/BA degree or higher
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to influence and collaborate at all internal organizational levels
• Ability to work effectively in a virtual team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
• Ability to take on a high level of responsibility, initiative, and accountability
• Advanced Microsoft Office skills
• Strong analytical skills with high attention to detail and accuracy

• Experience with mapping processes, identifying and assessing risk, control design and control effectiveness specific to Banking operations
• Background in audit, control testing, and/or control development
• Experience with Business Process Management (BPM) lifecycle.
• Experience with Wells Fargo's Marketing processes
• Ability to build consensus through verbal, written, and interpersonal communication skills.
• Prior financial services, internal/external audit, and/or operational risk experience.

The salary range displayed below is based on a Full-time 40 hour a week schedule.

CA-SF-Financial District: Min: $113,400 Mid: $162,000
IA-West Des Moines: Min: $94,500 Mid: $135,000
AZ-Chandler: Min: $94,500 Mid: $135,000
IL-Chicago: Min: $104,000 Mid: $148,500
NY-New York: Min: $113,400 Mid: $162,000
DE-Wilmington: Min: $104,000 Mid: $148,500
MN-Minneapolis: Min: $94,500 Mid: $135,000
MA-Boston: Min: $113,400 Mid: $162,000
TX-DAL-Downtown Dallas: Min: $94,500 Mid: $135,000
NC-Charlotte: Min: $94,500 Mid: $135,000
MO-Saint Louis: Min: $94,500 Mid: $135,000
PA-Philadelphia: Min: $104,000 Mid: $148,500

MN-Minneapolis: 600 S 4th St - Minneapolis, MN
AZ-Chandler: 2700 S Price Rd - Chandler, AZ
TX-DAL-Downtown Dallas: 1445 Ross Ave - Dallas, TX
PA-Philadelphia: 101 N Independence Mall E - Philadelphia, PA
DE-Wilmington: 2200 Concord Pike - Wilmington, DE
MA-Boston: 125 High Street - Boston, MA
IL-Chicago: 10 S Wacker Drive - Chicago, IL
NC-Charlotte: 301 S Tryon St - Charlotte, NC
CA-SF-Financial District: 550 California St - San Francisco, CA
NY-New York: 150 E 42nd St - New York, NY
IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA
MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.



Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

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