Supply Chain and Logistics Officer

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Job description

The role

This important role sits within the Supply Chain and Logistics team, which is an operations function responsible for processing offers of surplus food from our food partners out into our network of Regional Centres and wider community. The role is a hybrid between supply chain coordination and customer service provision with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres. This fast-paced role is at the forefront of ensuring that surplus food reaches the FareShare Network, so that it can be distributed on to the thousands of charities and community groups we support across the UK. You will work closely with FareShare's food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within all things Supply Chain and Logistics. We are looking for organised, passionate people, good at multi-tasking and problem solving, who are looking for a busy role with plenty of supply chain challenges. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.

Main areas of responsibility

Food Industry Customer Service:

Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements

Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate

Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system

Regional Centre allocation:

Adhere to the requirements of the Network Service Level Agreement

Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste FareShare aims to be an equal opportunity employer 3

Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food

Using our CRM system, maintain timely records of accounts, allocations, offers and case management

Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.

Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers

Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes

Logistics and transport:

Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food

Work with hauliers to plan transport requirements and ensure that we are able to meet network demand Work with Regional Centres to coordinate and plan routes for internal FareShare logistics

Reactively solve transport issues throughout the working day

Review and approve transport invoices alongside the Finance Business Partner

Data and analysis:

Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements

Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation

Use dashboards to monitor network issues

Lead regional network agreement service level review meetings

Report on data integrity issues to the Supply Chain and Logistics Manager

Keep learning

Team coordination and representation:

Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team

Support the training of new team members

Represent the Supply Chain and Logistics team at network cluster and food category meetings

Deputise for the Supply Chain and Logistics Manager when required

Keep team process instructions up to date

Person Specification

Essential:

Excellent communication skills (written and oral)

Evidenced problem solving ability

Excellent customer service skills

Excellent organisation skills - able to prioritise with competence managing ongoing projects alongside reactive daily tasks

Computer literate with good working knowledge of MS Office, in particular Excel and Word

Self starter, ability to work within clearly defined and agreed parameters with limited supervision

Proven ability to build and maintain relationships with multiple stakeholders and third parties

Ability to handle and analyse data, spotting trends in data and reports

Experience of working in a fast paced and pressured operations role

Experience of working in a customer service environment

Desirable:

Advanced Excel skills and abilities to analyse and manipulate large datasets

Salesforce or similar CRM system experience

Supply chain and logistics background

Experience of working as part of a project team with some responsibility for delivery