Technical Manager

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Job description

Reference number: 160634
Salary: £54,700
Grade: Grade 7
Contract type: Permanent
Business area: CO - Cabinet Secretariat - Civil Contingencies Secretariat
Type of role: Engineering, Information Technology, Project Delivery
Working pattern: Full-time
Number of posts: 1
Technical Manager
Location: 70 Whitehall, London, SW1A 2AS
About the job
Summary
A unique and challenging opportunity has arisen within the Technical and Projects Support team which is part of the Civil Contingencies Secretariat's Crisis Management Team. The Technical and Projects Support team provide support for the technical capabilities of Her Majesty's Government's Central Crisis Management facilities and ensure that these services are available to support Ministers and senior officials.
The team deliver and maintain communication systems for Cabinet Office, Ministerial and other senior official meetings in a Secure Operational environment, often liaising and working with other Government departments and external agencies in delivering their services which contribute to supporting the functions of National Crisis Management.
Job description
This is an exciting opportunity, we are looking for a Technical Manager, who will manage a small team of engineers to provide 24/7 technical support to operational systems, designing and implementing data, voice, IT, LAN, WAN, Telecommunications and Audio Visual systems and associated communications infrastructure in support of the Crisis Management facilities at various locations within the UK.
The work is challenging and rewarding both technically in terms of timescales and resources, you will be responsible for providing and delivering the technical support for the Crisis Management systems and the associated ICT and AV Infrastructure.
Responsibilities
Essential Criteria
The main post responsibilities are largely technical, financial, project management, line management of technical staff (SEO and HEO grades) and technical sign off of operational systems. As the Technical Manager, with assistance from your team, you will:
• Ensure that the Crisis Management facilities are maintained at a high level of operational readiness with system faults rapidly identified and resolved to ensure systems are operational within agreed Operational priorities
• Lead on, develop and implement a section task management capability
• Arrange maintenance support contracts for AV and other communication systems within the Crisis Management facilities
• Line manage and develop junior members of the team (Duty Technical Officers) ensuring they are motivated, challenged in their roles and equipped to deliver the objectives of the Unit
• Manage the duty technical officer shift rota and ensure sufficient shift cover is in place for 24/7 Operations
• Be expected to take part in the Technical Team On Call Rota
• Lead on and track system faults identified in the Shift Handover briefs and ensure systems faults are resolved in a timely manner
• Support Cabinet Office System Installations/upgrades for Other Government Department
• Lead on and develop the Technical Security Inspections process and associated documentation
• Lead on and provide local Crypto custodian support (Key Mat updates, equipment maintenance and upgrades)
• Support VTCs (planned, unplanned and Ad-hoc) and provide Technical systems support to other fall back sites
• Act as the Project Lead and provide technical support to project work associated with ICT/AV infrastructure, upgrade of systems (technical refresh) and introduction of new systems within the Crisis Management Facilities
• Act as the Installation Design Authority (IDA) for AV/ICT and communications systems installation within the Crisis Management facilities
• Be responsible for updating system documentation, including writing technical specifications, installation briefs, production of technical drawings and outline work specifications for construction contractors.
• Have responsibility for Systems Configuration Change Control; the production and maintenance of Systems and Installation design drawings for all systems installed in the Crisis Management facilities
• Have responsibility for the production and maintenance of System Support Documentation
Desirable Experience
The ideal candidate should have broad first, second and possibly third line, technical support skills for ICT, telecommunications and audio-visual systems. You will have good customer communication skills and and ability to work in a highly demanding and challenging environment.
You and your team will provide effective technical advice and oversight of the system design, fault rectification, procurement, installation, testing and commissioning of communication systems. Be available for deployment for short durations anywhere within the UK in support of operational requirements and training exercises.
The role requires a pragmatic self-starter who will be working at times as the single point of contact for technical support. The successful applicant will be able to deal with multiple issues in a calm and considered manner, and will demonstrate sound judgement in taking decisions on when to escalate issues
Licences: Full UK Driving Licence
Qualifications
Minimum BTEC National or equivalent Level 3 qualification in (electrical, electronic, ICT or telecommunications)
Behaviours
We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace
• Technical skills

We'll assess you against these technical skills during the selection process:

• Telecommunications
• Voice and Data Communications, Networking, ICT and associated infrastructure (Structured Wiring Systems)
• Audio Visual (AV) Video Tele Conference systems and AV infrastructure
• Network Equipment Room Design, Electrical including Building Uninterruptible Power Supplies (UPS)

Benefits
• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension.
• A minimum of 25 days of paid annual leave, increasing by one day per year up to a maximum of 30.
The successful candidate will have the opportunities to train and further develop their skills in:
• Networking of ICT systems
• AV systems and installation Design
• Technical Security Inspections:
You will also have the opportunity to gain relevant experience and work towards attaining IET Professional Registration (Eng Tech, IEng, CEng)
Things you need to know
Security
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter .
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
Application Process

You will be asked to provide 250 word statements relating to the behaviours relevant to this role.

At Interview you will be asked technical questions related to the following topic areas: Telecommunications, Data Communications, Networking, Audio Visual (VTC) Systems, ICT and AV infrastructure and Electrical knowledge including Building Uninterruptible Power Supplies (UPS)

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Leadership. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Sift/Interview

Sift - week commencing 10th January 2022
Interviews - week commencing 17th January 2022
Interview Locations - 70 Whitehall or 10 Victoria Street

Candidates are asked to note the above timetable, exercising flexibility throughout the recruitment and selection process. Please note; these times and locations are subject to change.
Reasonable Adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service at: as soon as possible before the closing date to discuss your needs.
Complete the 'assistance required' section in the 'personal information' page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Concerns/Complaints
Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles.
If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service at: ...... click apply for full job details