Director Of Business Development

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Job description

We are Duravant. Designers, makers, and maintainers of highly engineered process equipment. SupportPro is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant family. SupportPro becomes a partner to our customers for equipment support and performance optimization on a global scale, with a diverse portfolio of service and support offerings. This fast-growing organization aims to be the premier customer support organization and offers the right candidate the opportunity to help build and shape this growth engine while having the backing of a parent organization.

The Director Business Development - Aftermarket Parts provides strategic, commercial, and operational leadership to SupportPro's aftermarket parts business globally. The Director Business Development position is responsible for the related financial and operational performance, customer satisfaction, and staff development. As a member of the overall SupportPro leadership team, the Director Business Development - Aftermarket Parts shares in the responsibility for developing strategy and leading the parts operations organization to achieve SupportPro's overall financial and operational growth objectives.

ESSENTIAL RESPONSIBILITIES:

• Provides commercial and operational leadership for SupportPro's aftermarket parts activities globally.
• Functions as a senior member of the SupportPro leadership team and participates in executive strategic planning.
• Responsible for identifying and implementing methods to continuously grow parts revenue, increase parts margins, optimize operational efficiency, and maximize customer satisfaction for parts supply.
• Engages actively with customers across all segments to drive customer satisfaction for parts supply in support of Duravant's and SupportPro's brand reputation.
• (Functionally) Leads and develops the parts operations managers at the Operating Companies.
• Manages timely reporting of all relevant and defined parts related KPI's within the available operational systems.
• Collaborates with other departments to continuously drive improved product quality and decreased warranty expense.
• Develops and maintains cross functional relationships with engineering, marketing, sales, information technology, internal and external customers, analysts, and senior management teams to formulate and execute the strategy.
• Develops and maintains eCommerce strategy with respect to parts business, including platform definition, etc.

POSITION REQUIREMENTS:

• Bachelor's Degree in a technical or business field/MBA preferred or equivalent work experience
• 15+ Years of work experience; 5 years in a comparable management position managing managers in an aftermarket organization
• Experience in capital equipment industry preferred
• Strong financial acumen and accountability
• Strong business analysis, problem solving, and strategy development skills
• Ability to travel up to 30% of the time
• Strong understanding and experience in operations and logistics
• Knowledge of manufacturing and engineering processes