AVP, Field Operations

Job description

JOB SUMMARY
Responsible for ensuring a well trained , highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company’s standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential fulfillment and service, construction, contractor management, TQA, safety, and technical training.

MAJOR DUTIES AND RESPONSIBILITIES
Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.

Contribute to the company’s strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting

Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls

Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met

Directs implementation of policies and procedures

Enforce government regulations with regard to cable operations and employment laws

Manage complex projects to ensure timelines and flawless execution are obtained

Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement

Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems

Perform other duties as requested

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write speak and understand English
Ability to communicate in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to communicate in a public forum
Ability to organize, plan and implement budgets and business plans
Ability to think beyond own function; considers strategic issues that support overall business
Demonstrates broad, long-term perspective
Ability to work with customers, public officials and agencies
Ability to direct large unit or several complex functions
Ability to contribute to the organization through strategy definition and implementation
Knowledge of cable television products and services
Ability to delegate responsibilities for functional tasks
Knowledge of federal, state and local franchise and cable regulations
Knowledge of government process at the federal, state and local levels
Strong analytical and organizational skills
Comprehensive understanding of OSHA rules and regulations, both federal and state.
Comprehensive understanding of HFC and IP network operations.

Education
Bachelor's degree in business or related field, or equivalent

Related Work Experience Number of Years
Cable industry experience 10
Senior level management experience in multiple locations,
preferably in a cable MSO 10
Management of annual budget preparation and implementation 8

WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Travel as required

EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
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