Business Process Analyst I - 21-07100

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Job description

Duration: 12 Months Contract
Type: W2
Primary Skills: Customer service, Respond and troubleshoot inquires promptly, manage inquiries submitted through support mailbox

Under the general direction of the Business Process Manager, the Business Process Analyst is responsible for providing daily support for the Smart Auction and white label Smart Auction websites.

• This position is primarily responsible for the day-to-day dealer/field support, administrative tasks, support of existing external business partners, and ensuring all system related issues are addressed and communicated in a timely fashion.

Principle duties and responsibilities of this job classification:

• Manage inquiries submitted through support mailbox.
• Provides daily support to Smart Auction and white label Smart Auction customers (internal and external users) for troubleshooting site related concerns or questions.
• Serves as the primary business liaison to Technical Support teams supporting the SmartAuction and white label SmartAuction websites.
• Ensures all site related issues are communicated to Leadership and impacted stake holders in a timely fashion.
• Creates and maintains business rules for the auction according to approved requests.
• Responsible for supporting sales and marketing initiatives by properly creating and executing incentives and buyer alerts.
• Creates and maintains policies and procedures.
• Support key customers as required.
• Participates in user acceptance testing (UAT) for all site enhancement releases, which includes participating in validation of some night/weekend site upgrades/enhancements.
• Provides high-level input into priority of production bugs/defect fixes.
• Miscellaneous duties as assigned.

To follow up with any questions please contact

Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. We offer comprehensive benefits including Health Insurance (medical, dental, and vision), Cafeteria Plan (HSA, FSA, and dependent care), 401(k) (enrollment subject to eligibility), and Sick Pay (varies based on city and state laws).

If this position is not quite what you're looking for, visit akraya.com and submit a copy of your resume. We will get to work finding you a job that is a better fit at one of our many amazing clients.

Akraya is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Akraya is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.